Return Policy

Effective October 15, 2026

We want you to feel confident in your Ashley Carson purchase. Because our collections include different materials, production methods and levels of handwork, return eligibility varies by product. Please review the policy below and inspect your order as soon as it arrives.

RETURN ELIGIBILITY

Modern Metals and Other Eligible Ready-to-Ship Pieces

Eligible unworn pieces may be returned or exchanged within 14 calendar days of delivery. A return request must be submitted within that 14-day period.

Gold-Filled Jewelry, Eligible Ready-to-Ship Solid-Gold Jewelry and Standard-Size Body Chains

Eligible pieces may be returned or exchanged within 7 calendar days of delivery.

These pieces will arrive with a return security tag attached. The tag must remain fully attached, uncut and unaltered for the piece to qualify for a return or exchange. Please confirm the fit and design before removing the tag. Once the security tag has been removed, cut or altered, the piece is considered accepted and is no longer eligible for return or exchange.

Standard body chain designs ordered in one of the listed standard sizes may be briefly tried on indoors to confirm fit while the security tag remains attached.

RETURN CONDITION

All eligible returns must be:

  • Unworn, except for a brief indoor fit check

  • Free from perspiration, fragrance, cosmetics, lotions, oils, residue and other signs of wear

  • Unwashed, unaltered, undamaged and in original condition

  • Returned with all original packaging

  • Returned with the security tag attached when one was included with the piece

Trying on a piece does not include wearing it for an event, exercising, swimming, showering, sleeping or otherwise using it beyond a brief fit check.

Ashley Carson reserves the right to inspect all returned merchandise and determine whether it meets the return requirements. Items showing signs of wear, use, damage, alteration or tag removal will not be accepted.

FINAL-SALE ITEMS

The following are final sale and are not eligible for return or exchange:

  • Made-to-order solid-gold pieces

  • Personalized pieces

  • Pieces modified, altered or made to customer-provided measurements

  • One-of-one, couture, runway, archive and sample pieces

  • Sale, clearance and otherwise designated final-sale items

  • Gift cards

  • Any product identified as final sale on its product page

Any special modification agreed to as an exception is final sale. Removal of an attached return security tag also makes an otherwise eligible piece final sale.

Natural gemstones and pearls vary in color, shape, texture and pattern. These natural characteristics, along with slight variations inherent to handmade work, are not considered defects.

HOW TO REQUEST A RETURN OR EXCHANGE

Contact us through our website before sending anything back. Please include your order number, the item you wish to return and the reason for the request.

Return requests must be submitted within the applicable 7-day or 14-day window. If approved, return instructions will be provided. The item must be shipped within 7 calendar days of return authorization.

Unauthorized returns may be refused and returned to the sender at the customer’s expense.

RETURN SHIPPING

Customers are responsible for return shipping and, when applicable, shipping for an exchanged item. Returns must be sent using a trackable and appropriately insured shipping service.

Ashley Carson is not responsible for merchandise lost, damaged or delayed during return transit. We recommend retaining your shipping receipt and tracking information until the return has been completed.

If an incorrect or damaged item was sent by Ashley Carson, approved shipping costs will be covered by us.

EXCHANGES AND FIT ADJUSTMENTS

Exchanges are subject to approval and product availability. Any difference in price must be paid before a replacement is shipped.

Resizing, reconstruction and other alterations are separate services and are not included as part of a return or exchange. Not every design can be safely resized or altered. If an adjustment is possible, applicable labor, materials and shipping charges will be quoted before work begins.

DAMAGED OR INCORRECT ORDERS

Please inspect your order immediately upon delivery. If an item arrives damaged or you receive an incorrect item, contact us within 3 calendar days of delivery with your order number and clear photographs of the jewelry, packaging and shipping label.

Please retain all packaging while the issue is reviewed. Do not wear, alter or attempt to repair the piece before contacting us.

Damage caused by wear, snagging, pulling, improper storage, exposure or accidental breakage is not considered a manufacturing defect. Repair options may be available through our Jewelry Care & Repairs service.

REFUNDS

Once an authorized return is received and inspected, approved refunds will be issued to the original payment method within 7 to 10 business days.

Approved refunds are subject to:

  • A 5% restocking fee

  • Deduction of the original outbound shipping cost, including the actual shipping cost on orders that originally qualified for complimentary shipping

  • Exclusion of return shipping costs

Your bank or card issuer may require additional time to post the refund.

ORDERS PLACED BEFORE THE EFFECTIVE DATE

Orders placed before October 15, 2026 remain subject to the return policy in effect at the time of purchase.