Frequently Asked Questions

1. What materials do you use?

Materials vary by collection:

• The Designer Collection features handcrafted 14k gold-filled jewelry, often incorporating semiprecious stones and freshwater pearls.

• Modern Metals features PVD gold-plated stainless steel and select brass designs.

• Aurum features solid 14k gold.

• Chain Couture includes one-of-one, limited-edition and runway designs in materials specified on each product page.

Because materials vary, please review the individual product description before purchasing. Visit our Product Quality page for more information.

2. Where is your jewelry made?

Every Ashley Carson piece is designed and handcrafted in our South Florida studio using carefully sourced chains, findings, stones, pearls and specialty components.

3. Can I wear my jewelry in water?

Our 14k gold-filled jewelry is water-friendly and designed for regular wear. However, we recommend limiting exposure to chlorine, salt water and harsh chemicals.

Modern Metals pieces should be removed before swimming, showering or prolonged water exposure to help preserve their finish.

Body chains and other delicate chain designs should be removed before sleeping, exercising or participating in activities where the chain could snag.

4. How should I care for my jewelry?

Store jewelry individually in a dry place to prevent tangling and scratching. Avoid direct contact with perfume, lotion, cleaning products and other harsh chemicals. After wear, gently wipe the piece with a clean, soft cloth.

Care varies by material. Please visit our Jewelry Care & Repairs page for complete instructions.

5. Will natural stones and pearls look exactly like the photographs?

Natural stones and freshwater pearls may vary slightly in color, shape, texture and pattern. These natural variations make each piece unique and are not considered defects.

6. How do I choose the correct size?

Sizing can vary between designers, so please review the measurements and fit information listed on the individual product page rather than relying solely on your usual clothing or jewelry size.

For body chains, both body measurements and individual proportions affect how the chain drapes. Please compare your measurements carefully with the specifications before ordering. Petite, extended or custom sizing is not available unless specifically offered on the product page.

7. Do you accept custom orders or design modifications?

No. Ashley Carson does not currently accept custom design requests.

Requests to change stones, stone placement, chain length, construction or other design elements are considered custom redesigns and are not offered unless expressly approved before purchase.

Repairs and straightforward alterations may be assessed individually. Not every design can be altered, and any approved work will be quoted separately before it begins.

8. How long will my order take to process?

Processing time depends on the piece:

• Ready-to-ship pieces generally process within 1–2 business days.

• In-stock Modern Metals pieces generally process within 1–3 business days.

• Made-to-order gold-filled pieces generally require 4–10 business days.

Preorder, limited-edition and specialty pieces may have different timelines stated on their product pages. Processing time does not include carrier transit time.

9. How does shipping work?

We offer complimentary standard U.S. shipping on orders of $75 or more. Shipping for orders under $75 is calculated at checkout.

Tracking information will be emailed once your order ships. International shipping is available to eligible destinations. International customers are responsible for any applicable duties, taxes or import fees.

Please visit our Shipping page for complete information.

10. What is your return policy?

Return eligibility depends on the material and type of piece:

• Eligible ready-to-ship Modern Metals and other qualifying pieces may be returned within 14 days of delivery.

• Eligible ready-to-ship gold-filled pieces, solid gold pieces and standard-size body chains may be returned within 7 days of delivery and must have the original security tag attached and intact.

• Made-to-order, personalized, modified, one-of-one, couture, runway, archive, sample, sale and final-sale pieces are not returnable.

All eligible returns must be unworn, unaltered and returned in their original condition and packaging. Additional conditions, fees and exclusions apply. Please review our complete Returns & Exchanges Policy before purchasing.

11. Do you offer repairs?

Repair requests are evaluated individually and are not automatically covered. Please email hello@ashleycarsondesigns.com with your order number, photographs and a description of the issue.

If the repair can be completed, you will receive a quote before work begins. Shipping and repair charges may apply.

12. Do you offer wholesale pricing?

Modern Metals is available for select wholesale partnerships. Gold-filled wholesale inquiries may be considered by request.

Retailers may contact hello@ashleycarsondesigns.com for additional information.

13. How do I contact customer service?

Email hello@ashleycarsondesigns.com or use our Contact page. Please include your order number when contacting us about an existing purchase.