Frequently Asked Questions
Frequently Asked Questions
1. What materials do you use in your jewelry?
All of the pieces in our Signature Collection are crafted using high-quality materials, such as 14k gold-filled metal, semi-precious stones, and freshwater pearls. These materials are designed to be tarnish-resistant and durable, so you can confidently wear your jewelry during workouts, in the shower, or on the go.
We also offer pieces in 14k Solid Gold – stay tuned or explore the collection here. Additionally, you can shop our one-of-a-kind runway pieces, as seen at New York Fashion Week and Paris Fashion Week, here.
2. Where are your products made?
Every piece is proudly designed and handcrafted in the United States.
3. Do you use sterling silver in your collections?
No, we currently do not use sterling silver in our designs, with the exception of the custom made pieces in the Gift from the Storm collection. Our focus is on 14k gold-filled materials for their durability and hypoallergenic properties.
4. How do I care for my jewelry?
To keep your jewelry looking its best:
- Store it in a cool, dry place, ideally in a soft pouch or a tangle-free case.
- Avoid exposing it to harsh chemicals, such as those found in perfumes or cleaning agents.
- Rinse with mild soap and water and gently dry with a soft cloth if needed.
For more detailed care instructions, visit our Jewelry Care Guide.
5. Do you accept custom orders?
At this time, we do not offer custom orders. However, we occasionally launch special collections with unique pieces, so stay tuned to our updates!
6. What is your return policy?
We want you to love your jewelry! If you’re not completely satisfied, we accept returns on unworn items within 14 days of delivery. Custom pieces and sale items are non-refundable. Please refer to our Return Policy for more details.
7. Do you offer wholesale pricing?
Yes! If you’re a retailer interested in carrying Ashley Carson Designs, please reach out to us at hello@ashleycarsondesigns.com for more information about our wholesale program.
8. How does shipping work?
We offer domestic and international shipping. Orders are typically processed within 3-5 business days, and tracking information is provided upon shipment. Visit our Shipping Policy for full details.
9. Are your collections eco-friendly?
We strive to minimize waste and source sustainable materials whenever possible. Our commitment to quality ensures that each piece is made to last, reducing the need for frequent replacements.
10. Do you donate to any causes?
Yes! We believe in giving back. A portion of proceeds from our Gift from the Storm collection is donated to hurricane relief efforts, including organizations like Samaritan's Purse and local community initiatives.
11. How do I contact customer service?
You can reach us at care@ashleycarsondesigns.com or through our Contact Us page. We’re happy to help with any questions or concerns!