Frequently Asked Questions

WHAT’RE YOUR SHIPPING RATES & DELIVERY OPTIONS?

We currently ship to all 50 states via USPS Priority Mail. We are happy to provide shipping to any international location with the understanding that we cannot guarantee the order will get to you by a specific delivery date.

• $6.85 - All orders $49.99 & under
FREE - All domestic orders over $50.00

Some items are made to order and will be shipped within 2-4 business days—or as soon as possible.

At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. You can typically expect your order to arrive within 5-7 business days. We do not ship on Sundays and/or nationally observed US holidays. Standard shipping orders can take up to 48 hours to process

Once shipped, you will receive a Shipment Confirmation email with a tracking number.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We ask that you review your order carefully, as it cannot be modified once submitted. Once your order is placed, you will receive your order summary and confirmation number, as well as an email confirmation which includes your order number and an approximate order total. We accept the following methods of payment:

• Credit Card: Visa, MasterCard, Discover, American Express and PayPal

WHAT’S YOUR RETURN POLICY?

Due to the nature of our handmade, delicate gold filled jewelry, we cannot accept returns at this time, and therefore do not offer refunds. If you believe a mistake was made in regards to your order please reach out to us to discuss further action. Thank you for your understanding.

WILL MY JEWELRY TARNISH?

It shouldn't for 25+ years as long as you are properly caring for it. If you are excessively showering in it or rigorously exercising/profusely sweating in it, it may affect the longevity of your jewelry. However, we have personally tested the resilience of every piece via weeks of everyday wear and haven't had a piece tarnish on us yet. Please remember that everyone's skin, body chemistry, lifestyle and beauty regimes are all different, so we cannot 100% guarantee your personal experience with it.

WHAT'S THE DIFFERENCE BETWEEN PLATED, FILLED & SOLID GOLD?

All of our pieces (aside from the runway collection) is made using 14k gold-filled materials. Gold-filled is standardized – this means it goes through a specialized chemical bonding process and must weigh at least 5% solid gold or more. Many refer to it as the next best thing to solid gold, but at a fraction of the price. Most of our competitors, looking to save a buck or produce a cheaper line, design using gold plated materials, creating a collection that is doomed to chip and tarnish after only a handful of wears. However, Ashley’s jewelry easily pays itself off ten times over, considering the amount of years it will stay like-new, chip and tarnish free! Our primary gold filled supplier is a well respected, family owned company that has been in NYC for over half a century. We take pride in the medium we use and stand confidently behind the quality.

I HAVE VERY SENSITIVE SKIN, CAN I WEAR YOUR JEWELRY?

You're probably traumatized from a purchase or a gift gone wrong in the past, right? Your skin had a reaction, and now you believe you can only wear "real" gold. Well, we would bet money on the fact that your green-skin-inducing piece of jewelry wasn’t gold filled. We've tested our jewelry on dozens of women with sensitive skin and allergies to metals, and have not once had a problem. However, everyone's skin is different, so we can not 100% guarantee your experience with it.

IM CLUELESS ABOUT STYLING, CAN SOMEONE HELP ME?

Sure can! We'd be happy to help give a personalized recommendation. Give us a call at 212.653.0072, reach out to us on facebook messenger, or email us at care@ashleycarsondesigns.com.

I'M A BIT CLUMSY AND I’M WORRIED ABOUT DAMAGING MY DAINTY JEWELS.

We recommend being cognizant and body conscious of where and how the jewelry is laying on your body. Ashley's worn every piece in the collection over dozens of times – she's even dove off a 60-foot yacht and swam a good 75 yards in one of her body chains. Hey, desperate times call for desperate measures!

DOES YOUR JEWELRY COME IN DIFFERENT SIZES?

Some, yes. Almost all necklaces and chokers are one size fits all but do have up to 3 inch extenders for you to customize your fit. Most body chains come in two different sizes, x-small/small and medium/large. Rings and bangles also come in various sizes, however all chain bracelets are currently all one size fits all with no extender option.

I'M BUYING AS A GIFT, CAN SOMEONE HELP ME WITH A SIZE RECOMMENDATION?

Absolutely! Give us a call at 212.653.0072, reach out to us on messenger, or email care@ashleycarsondesigns.com, and we'll be happy to help!

HOW DO I TAKE CARE OF MY JEWELRY?

Rule number one, be gentle! Avoid snagging your jewelry on other materials and do not pull aggressively on them. Store each piece separately so that it does not tangle. Never just throw it in your purse! If you did not opt to buy one of our nifty travel cases (they're only a couple bucks, and definitely worth the investment), and you need a solution, we recommend storing your necklace or body chain inside a straw, then placing it in a plastic ziploc baggie. However, we offer much more glamorous travel and at-home solutions in our online shop and encourage you to check them out!

DO YOU TAKE CUSTOM ORDERS?

We take custom orders on a case by case basis. Please reach out to us via phone or email to inquire about your potential project.

I HAVE A PROBLEM WITH MY ORDER, WHAT DO I DO?

Please contact us within 14 days of the item delivery via phone at 212.653.0072, reach out to us on messenger, or email care@ashleycarsondesigns.com, and we'll be happy to help!