Care Instructions

Please remember, although this line is made using quality 14k gold-filled materials that won't chip or tarnish, it is still very delicate. You must be gentle when putting on or taking off each piece. Wearing a body chain that doesn't fit you correctly, or snagging the jewelry on clothing will break the jewelry. Therefore we ask all of our customers to please be mindful and careful. If you learn to properly care for your Ashley Carson, you'll have it around to wear for almost a lifetime.


CLEANING

We recommend purchasing a jewelry cleaner from your local retail store. If you do not have a jewelry cleaner at home or do not wish to purchase one, it is also safe to use a mild dish soap mixed with water. Lather the mixture between your fingers before rubbing it onto your jewels. The pieces that will require the most cleaning are the necklaces and body chains, as your neck often produces a decent amount of oils, sweats, has sunscreen, facial lotions, and/or makeup on it. Pieces with stones, such as quartz often fair well when they are scrubbed gently with an old toothbrush.

BODY CHAINS & NECKLACES

For body chains and all necklaces, it is highly recommended to store each piece in its' own tangle-free travel case. These cases are small enough to fit in the tiniest of purses. If you store it correctly, your jewelry will be protected and remain tangle free! 


HOW TO STORE IN OUR CASES

  1. To open, bend curved side (back) away from flat side (front)
  2. Close all clasps on necklace or body chain 
  3. Use both hands to hold the piece out from end to end
  4. Wrap the piece around the spool, leaving out the first end by 1/4 inch
  5. Use your other hand to wrap the remainder of the piece around the spool (while holding the first side of the piece in place)
  6. Leave 1/4 inch hanging from the second end
  7. Flip spool closed, leaving out both 1/4 inch ends

You can also visit our Instagram Highlight FAQs for an instructional video from Ashley by clicking here.

 


RINGS

We would like our customers to be mindful of climate changes while wearing our chain rings. Your fingers' size can change vastly in variety of climates. Due to the nature of our chain rings being so thin, you can hardly feel it if they slide off of your fingers!  We recommend picking a smaller than usual chain ring size and "shimmy-ing" it over your knuckle.


REPAIRS & ALTERATIONS

At Ashley Carson Designs, we stand behind the quality of our jewelry and are here to help if you need a repair or wish to make an alteration to your piece.

Should you require assistance, please reach out to us by email at care@ashleycarsondesigns.com.

Cost of Repairs & Alterations

The cost of repairs depends on the piece and the extent of the damage. Below are typical estimates for 14k gold-filled jewelry repairs, which include labor but exclude shipping:

  • Clasp replacement: $15–$30
  • Chain repair: $25–$50
  • Link repair (body chains or bracelets): $20–$40
  • Stone or pearl resetting: $35–$75

Additional Details:

  • Shipping costs are the customer’s responsibility. You will receive instructions for securely shipping your piece to us after your repair is approved.
  • Customers are responsible for the cost of repairs unless the request is made within 14 days of purchase, and it is determined that the issue is due to a defect in the product.
  • Repair costs are quoted on a case-by-case basis after assessing the damage.

For questions or to request a quote, email us with a description and photo of the issue. We'll respond with next steps, estimated pricing, and shipping instructions.

Thank you for trusting Ashley Carson Designs to care for your jewelry!