Jewelry Care & Repairs

Jewelry Care & Repairs

Ashley Carson jewelry is designed to be worn and enjoyed. From handcrafted 14k gold-filled pieces to Modern Metals and solid gold, each material deserves the right care.

A little attention goes a long way. Follow these guidelines to help maintain the appearance, finish, and construction of your jewelry.

Caring for Your Jewelry

14k Gold-Filled | Designer Collection

Our 14k gold-filled jewelry is durable and water-friendly, making it ideal for frequent wear.

To keep your pieces looking their best:

  • Clean gently with mild soap and lukewarm water.

  • Rinse thoroughly and pat dry with a soft, lint-free cloth.

  • Avoid harsh chemicals, abrasive cleaners, and prolonged exposure to chlorine.

  • Remove jewelry before activities where it could snag, pull, or experience excessive force.

Body oils, sunscreen, lotions, and makeup can leave residue on jewelry, especially necklaces and body chains. Gentle, regular cleaning helps maintain their appearance.

PVD Gold-Plated | Modern Metals

Modern Metals pieces are designed for bold, statement-making wear. Because they feature a surface coating, they require different care from gold-filled jewelry.

  • Wipe gently with a soft, dry cloth after wearing.

  • Avoid prolonged water exposure, chlorine, perfumes, lotions, and cleaning chemicals.

  • Do not use abrasive polishing cloths, jewelry dips, or harsh cleaning solutions.

  • Store separately to minimize scratching and friction.

Proper care helps preserve the appearance of the coating over time.

Solid 14k Gold | Aurum

Solid 14k gold is valued for its longevity and intrinsic material value, but it still benefits from thoughtful care.

  • Clean gently with mild soap and lukewarm water.

  • Dry thoroughly with a soft cloth.

  • Avoid abrasive cleaners and contact with harsh chemicals.

  • Take extra care with gemstones, delicate settings, and intricate details.

For deeper cleaning or polishing, consult a professional jeweler familiar with the piece's construction.

Body Chains & Delicate Designs

Our body chains and intricate chain designs require special attention when putting them on, wearing them, and taking them off.

Always handle your jewelry gently, paying particular attention to clasps, connectors, and delicate chain sections.

Make sure your body chain fits correctly before wearing it. Excessive tension, pulling, or snagging on clothing can damage even well-constructed jewelry.

We recommend removing delicate pieces before sleeping, exercising, or participating in activities where they could become caught or pulled.

Storage & Travel

Proper storage helps prevent tangling, scratching, and unnecessary wear.

Store jewelry separately in a clean, dry place. For necklaces and body chains, we recommend using our tangle-free travel cases whenever possible.

How to Use Your Tangle-Free Travel Case

  1. Open the case by gently separating the curved back from the flat front.

  2. Fasten all clasps before storing your jewelry.

  3. Hold the necklace or body chain carefully with both hands.

  4. Begin wrapping the chain around the spool, leaving approximately ¼ inch of one end exposed.

  5. Continue wrapping the remaining chain around the spool without pulling it tightly.

  6. Leave approximately ¼ inch of the opposite end exposed.

  7. Close the spool securely, keeping both ends accessible.

For a visual demonstration, visit our Instagram FAQs Highlight.

A Note About Chain Rings

Our delicate chain rings are designed to fit differently from traditional solid-band rings.

Finger size can fluctuate with temperature, humidity, and activity. Because chain rings are lightweight and flexible, you may not immediately notice if one becomes loose.

Choose a secure, comfortable fit that passes over your knuckle without excessive force. Check the fit periodically, especially when moving between warm and cool environments.

Avoid pulling or stretching the chain when putting your ring on or removing it.

Repairs & Alterations

Jewelry is meant to be worn, and sometimes accidents happen.

Ashley Carson offers repair and alteration services for eligible designs, subject to individual assessment.

Because our pieces vary in materials, construction, and complexity, costs are determined by the nature of the work, replacement materials, and labor required. More intricate designs, including body chains, may require additional reconstruction.

All repairs and alterations are quoted individually before work begins.

To request an assessment, please email hello@ashleycarsondesigns.com with your order number, a description of the issue, and clear photos of the piece.

Please note that not all designs or finishes can be repaired or restored. Shipping costs may apply, and repairs resulting from accidental damage or normal wear are not automatically covered.

If you believe your piece has a manufacturing defect, please contact us within 14 days of receiving your order so we can review the issue.

Questions About Your Jewelry?

We're happy to help with care recommendations, fit concerns, and repair inquiries.

Contact us at hello@ashleycarsondesigns.com.

For more information about the materials behind our collections, explore The Gold Standard.